General Guidelines for Email
Email is everywhere in today's workplace because of its speed and cost, and you need to learn to use it well.
One of the most appealing features of e-mail is that it combines the best of the letter and the telephone, providing a form of "talk-writing." Unfortunately, as a result, e-mail tempts writers to become careless.
Some writers go so far as to assume that readers either aren't paying attention to details or simply don't care - after all, it's only an e-mail that will be quickly deleted.
But being careless is a mistake. Most workplace audiences reading e-mail pay attention and evaluate the writer based upon the quality and style of the prose, as well as the content.
In addition, while e-mail might remain informal among friends and family, in the workplace, it is neither private nor informal. In fact, in most places of business, everything you do on their computers is available for public scrutiny.
General Guidelines for Using Email